Sales & Service Support Manager

1 week ago

Shah Alam, Malaysia Ingersoll Rand Full time

Location: Shah Alam, 10, MY, 40200- Req ID: 7254We are seeking a dedicated individual to join our team based in Central Malaysia (Shah Alam), working closely with Customer Center Managers across North, South, and Central Malaysia. **Role Overview**: As the Sales & Service Support Manager, your primary responsibility will be to ensure the efficiency of sales and service processes and systems. You'll lead a team of Service Coordinators and Sales Support, driving excellence in customer service and operational effectiveness. **Key Responsibilities**: **Service Coordination Team Management**: - Lead and guide a team of Service Coordinators in various service support functions, including order and item creation, parts ordering, scheduling, planning, and invoicing. - Manage open/aged service order calls and accounts receivable aging related to service orders. - Oversee KPIs and reporting for Technicians and Service Engineers, including administrative tasks like service utilization, OT claims, warranty claims, and more. - Supervise service vehicle-related tasks such as maintenance and fuel usage, along with managing the vehicle rental fleet. - Review service agreements presented to customers. **Sales Support Team Management**: - Manage a team of Sales Support professionals responsible for tasks such as generating sales quotations with a focus on response time management. - Participate in commercial meetings, contributing to weekly data updates and reviews. - Maintain and update various reports related to agreements, shipments, bookings, and revenue. **Qualifications & Skills**: To excel in this role, you should possess the following qualifications and attributes: - Proficiency in Microsoft Excel, as the role involves handling and analyzing data from multiple channels. - 2-3 years of experience in leading small teams, driving high-performance standards. - Technologically savvy with the ability to quickly learn and adapt to new software and systems. - Strong time management and interpersonal skills, enabling effective collaboration with other departments, managing expectations, and facilitating business processes. - Positive "can-do" attitude, resourcefulness, and adeptness at problem-solving. - Comfortable in a fast-paced environment, embracing challenges with enthusiasm. - Exceptional analytical skills, organization, and a keen sense of urgency.

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