Sales Support Manager

4 days ago

Shah Alam, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is an established logistics company who provides airfreight, ocean freight and contract logistics solutions across more than 130 locations globally**.**

The Sales Support Manager will collaborate with sales and operations to drive business growth. Serve as the primary point of contact for the assigned customer by managing day-to-day sales inquiries. Ensure that customer feedback is addressed and coordinate with Sales and Operations to deliver services to customers.

**The role**
- Build and maintain a strong relationship with all customers.
- Develop and implement procedures to the sales support team for efficiency and effectiveness improvement of operations.
- Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
- Provide timely and accurate order status updates and changes to the Operations teams to ensure customer satisfaction.
- Support sales personnel in handling sales quotations, SOPs, RFQs and enquiries.
- Liaise and coordinate with global offices/agents regarding sales-related inquiries and shipment monitoring in accordance with SOP account.
- Generate weekly/monthly reports for internal and external customers in accordance to requested format.
- Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/Systems.
- Handle customer issues or disputes as and when necessary.
- Ad-hoc tasks assigned by the superior.

**The requirements**
- Diploma/Degree in Logistics, Supply Chain Management, Business or equivalent.
- Minimum 5 years of sales experience in the Logistics or Freight Forwarding industry.
- In-depth knowledge of logistics or freight forwarding industry.
- In-depth knowledge in logistics, air freight and ocean freight operations.
- Excellent communication and interpersonal skills.
- Excellent leadership and problem-solving skills.
- Attention to detail and able to meet tight deadlines.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 5 years (preferred)
- Logistics Industry: 5 years (preferred)

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