Customer Service Specialist

1 week ago


Kuala Lumpur, Malaysia KITSUI Full time

We’re looking for a **Customer Service Specialist** to join our team This role is ideal for someone with 1-3 years of experience in customer service, social media engagement, or e-commerce support, particularly within the FMCG, skincare, or healthcare industry. You will play a key role in handling customer interactions across multiple digital platforms, ensuring exceptional customer service and brand engagement.

1. **Social Media Customer Engagement**
- Respond promptly to direct messages, comments, and inquiries on TikTok, Instagram, Facebook, and other social media platforms.
- Build strong customer relationships by engaging with followers and fostering brand trust.
- Address customer complaints and concerns professionally, escalating complex issues when necessary.

2. **E-Commerce & Marketplace Support**
- Manage and respond to customer interactions (messages, comments, and reviews) on Shopee, Lazada, TikTok Shop, and TikTok Live.
- Assist customers with order tracking, refunds, exchanges, product inquiries, and issue resolutions.
- Work to maintain high seller ratings and positive customer feedback by ensuring a seamless buying experience.

3. **Customer Relationship Management & Reporting**
- Track and analyze customer feedback, complaints, and frequently asked questions (FAQs) to improve service strategies.
- Work closely with marketing, operations, and logistics teams to ensure quick resolution of customer concerns.
- Monitor and improve response time metrics, ensuring high customer satisfaction and engagement levels.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM4,300.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Yearly bonus

Application Question(s):

- What is your Expected Salary?
- What is your Current Salary?
- Can you commute to Menara Suezcap, KL?

Work Location: In person



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