Bank Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

_**Singapore Bank in Malaysia looking for Customer Service Executive**_
- Support Singapore customers
- Ensures highest standard of service delivery on personalised phone services to our customers.
- Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services.
- Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
- Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.

**Job Highlights**:

- Monthly fixed shift allowance
- Language allowance
- Transportation allowance (applicable for shift starts before 6am or ends after 12am)
- Quarterly performance bonus (KPI incentives)
- Annual performance bonus

**Requirements**:

- Must be able to read, speak and write in Mandarin
- Degree in any discipline
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service
- Possess a pleasant voice & good telephone etiquette
- Possess good communication skills (verbal and written English & Mandarin)
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations

**Job Types**: Full-time, Permanent

**Salary**: Up to RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your expected salary?
- Are you able to write in Mandarin?

**Language**:

- Mandarin (preferred)

  • Telemarketer / Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Executive, Virtual Banking

    2 days ago

    Kuala Lumpur, Malaysia Affin Bank Full time

    Executive, Virtual Banking **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. **JOB PURPOSE** To handle customer interaction from various channels...

  • Banking Services Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bank of China (M) Berhad Full time 20,000 - 40,000 per year

    Are you a fresh graduate looking to kickstart a career in banking? Join Us NowJob PurposeEnsure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank's goals...

  • Banking Services Executive

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bank of China (M) Berhad Full time 30,000 - 60,000 per year

    Are you a fresh graduate looking to kickstart a career in banking? Join Us NowJob PurposeEnsure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank's goals...

  • Walk-in Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **WALK-IN Customer Service Executive (Contact Centre) 11 Oct 2024** **-** **(**240001I9**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 11 Oct 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

  • Walk-in Customer Service Executive

    4 days ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

  • Walk-in Customer Service Executive

    4 days ago

    Kuala Lumpur, Malaysia OCBC Bank Full time

    **WALK-IN Customer Service Executive (Contact Centre) 15 Nov 2024** **-** **(**240001NH**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 15 November 2024 **Time**:9.00am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

  • Executive - Business & Corporate Banking (Client Services) - 3

    4 days ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Overview: The Senior Executive, SR Service Request is responsible for the accurate and timely review, maintenance, and approval of service requests submitted by business banking customers through their business online banking profiles, ensuring productive handling. This role...

  • Banking Officer

    4 days ago

    Kuala Lumpur, Malaysia Cxl executive Full time

    Client Bank is a fast-growing financial institution dedicated to delivering secure and reliable services. We are expanding our team and seeking talented individuals for the following roles: **Location**: Kuala Lumpur **Employment Type**: Full-time **Salary**: RM2,600 to RM3,500 **1. Fraud Analyst (AML Transaction Monitoring)** **Role Summary**: Monitor,...

  • Executive - Personal Financial Services (Operations & Customer Service)

    4 days ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Executive - Personal Financial Services (Operations & Customer Service) **If you are looking to excel and make a difference, take a closer look at us...** **If you are looking to excel and make a difference, take a closer look at us...** **Key Responsibilities and Accountabilities** **Sales & Service** - Provide superior customer service to walk-in...