Customer Service Attendant

We’re a vibrant beauty, wellness, and healthcare company on a fast-paced and high-growth trajectory, dedicated to redefining the standards of holistic well-being through our functional medicine clinic, biohacking club, etc. We strive to provide beyond-expectation customer services to our customers. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer. In this role, you will be at the forefront of providing excellent customer experience to the customers. You will be responsible of managing customer inquiries efficiently and professionally. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s sustainable growth.

**Responsibilities**

Customer Journey
- Handle customers’ registration and appointments
- Prepare the arrivals/departures of customers
- Provide information about the club, amenities and services available
- Respond to customers’ complaints and enquiries in a timely and professional manner
- Upsell additional facilities and services suitable for customers, when appropriate
- Maintain updated records of appointments and payments
- Issuance of receipt and collection of payment
- Handle customer appointments setup and arrangement
- To understand and learn new treatment knowledge
- Collect Google Review
- Activate inactive customer

Internal System and Administration
- Handle and in-charge on the POS system
- Organize and maintain files and records; update when necessary
- Create and maintain updated documents and spreadsheets
- Check daily commission and execution claim (ensure is correct)
- Complete daily invoicing and service redemption
- Search (slot in/ slot out) customer files
- Check and admin daily sales report and transaction report
- Stock management which includes, ensuring enough inventory, and re-ordering when necessary

Club Hygiene and Outlook
- Prepare teapot, cups & sanitize all area
- Bring club tour if necessary
- Ensure treatment rooms tidy as per SOP
- Ensure lockers cleanliness
- Switch off all lights, heaters, power outlet and close outlet door
- Ensure customer shoe rack cleanliness
- Making rounds to ensure all treatment rooms are always tidy and clean
- Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc

Room Preparation
- Ensure rooms are prepared before appointment time, with necessary consumables equipped
- Ensure rooms are cleaned after execution is done, and liaise with cleaner to clean up
- Ensure machines are in proper order, and manage any machine breakdown or maintenance
- Ensure cups are cleaned

Internal Communications
- Liaise with other departments on appointment and room arrangement
- Brief treatment room SOP
- Perform other duties as assigned from time to time

**Working Hours**:  Rotational shifts with 6-days work week including weekends and public holidays.

**Requirements**:

- At least 1 year of working experience in the related field
- Proficiency in both written and spoken English; ability to speak multiple languages (e.g. Mandarin, Cantonese) will be an added advantage
- Proficiency in MS Office
- Organized with strong problem-solving skills and communication skills
- Great passion towards the customer experience, beauty, wellness and healthcare industry

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How long is the notice period that you need to serve for current employment (if any)?
- What is your expected salary per month?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)