Operation Manager

4 days ago

Petaling Jaya, Malaysia Xmeg Technologies Sdn Bhd Full time

**Key Responsibilities**:

- Data Center Management:

- Oversee all aspects of data center operations, ensuring optimal performance, uptime, and security.
- Manage infrastructure related to servers, storage, networking, backup, and disaster recovery.
- Plan and implement data center strategies, upgrades, and expansions.
- Ensure compliance with industry standards, regulations, and best practices for data security and operational efficiency.
- Helpdesk and IT Support Services:

- Lead the Helpdesk team to deliver high-quality support services, meeting SLA standards.
- Implement IT service management (ITSM) practices to optimize helpdesk performance and user satisfaction.
- Monitor and analyze helpdesk ticket trends to identify opportunities for improvement and efficiency.
- Foster a customer-centric support environment, ensuring prompt and efficient resolution of IT issues for all employees.
- Leadership and Team Development:

- Provide leadership and guidance to the IT Operations team, including direct reports such as Data Center Managers and Helpdesk Supervisors.
- Mentor and develop team members, fostering a culture of collaboration and continuous improvement.
- Manage team performance, ensuring alignment with business goals and objectives.
- IT Strategy and Budget Management:

- Contribute to the development and execution of the IT strategy aligned with the company's overall objectives.
- Manage the IT operations budget, ensuring cost-effective use of resources while maintaining high service standards.
- Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.
- Risk Management and Compliance:

- Oversee the implementation of robust IT policies, security protocols, and disaster recovery plans.
- Ensure adherence to regulatory and industry compliance standards, including data privacy laws.
- Conduct risk assessments and work with senior leadership to mitigate IT-related risks.

**Qualifications and Experience**:

- Bachelor's degree in Information Technology, Computer Science, or a related field;
- A minimum of 8 years of experience in IT operations, with a focus on data center management and helpdesk operations.
- Strong knowledge of data center infrastructure, network architecture, and cloud solutions.
- Experience with ITSM tools and methodologies, such as ITIL.
- Excellent leadership, communication, and project management skills.
- Experience in budgeting, cost management, and resource allocation for IT operations.
- Strong problem-solving skills with the ability to manage crises and escalate when necessary.

**Key Competencies**:

- Strategic thinking and the ability to align IT operations with business goals.
- Strong organizational and project management skills.
- Ability to manage multiple priorities and meet deadlines.
- Exceptional communication skills to effectively collaborate with both technical and non-technical stakeholders.
- A proactive and solutions-driven approach.

Pay: From RM8,000.00 per month

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