Customer Service Representative Mandarin(Wfh for 6 Months)

2 days ago

Johor Bahru, Malaysia Devloit Full time

**Language
- Mandarin**:

- **Shift-Rotational**:

- **Location-Johor(WFH FOR 6 MONTHS)**

**Qualifications**
- Proficiency in **Mandarin** (spoken and written) and **English**.
- Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work under pressure.
- Flexibility to work on **rotational shifts**, including weekends and public holidays.
- Based in Johor or willing to relocate.

**What We Offer**
- Competitive salary and benefits package.
- Paid training and career development opportunities.
- A supportive and diverse work environment.
- Opportunities to grow within the company.

**Responsibilities**:

- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work closely with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive and customer-first attitude at all times.

**Job Types**: Full-time, Permanent

Pay: RM3,453.33 - RM4,569.36 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Work Location: In person

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