Freelance Client Service Manager

**About Klick Health**

As a Client Success Manager, you’ll join a dynamic team of client services experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while collaborating with other crafts to implement innovative solutions that drive our clients towards their goals.

What sets Klick apart is the opportunity to collaborate with an inspiring group of individuals who are passionate about their work and committed to supporting each other. At Klick, diversity of skills and expertise thrives, creating a rich tapestry of knowledge and capabilities. We don’t expect you to be flawless from day one; we value your authenticity because it brings a unique perspective to our team. Join us at Klick, where your potential will flourish in an environment that values individuality.

**Responsibilities**:

- Manage day to day projects and assure the delivery of those projects on time and within budget, while maintaining high client satisfaction.
- Collaborate with your team internally and externally (with vendor/partners) to ensure precise project execution, guaranteeing adherence to processes and regulatory requirements.
- Handling Veeva Promomats uploads and client feedback gathering.
- Meet challenging deadlines while maintaining meticulous attention to detail and a commitment to flawless execution to consistently exceed client expectations.
- Support delivery on key brand objectives, ensuring they seamlessly integrate into our strategic recommendations.
- Assist with project budgets with direction from your leadership.
- Collaborate with cross-functional teams in the delivery of launch programs.
- Maintain an action and solution oriented approach at all times.
- Ensure that all communications reflect Klick Health standards and contribute to a positive client experience.
- Thoroughly grasp clients, industry dynamics, competitors, key drivers, and the evolving business environment.

**Requirements**:

- 4+ years client services experience in the advertising industry.
- 2+ Years pharmaceutical/healthcare advertising experience required.
- Experience of working on Veeva Promomat system to upload projects for client approval.
- Comfortable managing a budget of 1-2M in revenue.
- Experience participating in brand planning.
- Launch experience is a plus.
- Intake of new client opportunities and brief coordination.
- Setup, and participate in client meetings, provide follow-up and recap notes.
- In partnership with Project Management, review and create scopes of work.
- Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
- Maintain relationships with Manager and Sr. Manager level clients.
- Strong presentation and communication skills.
- Understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
- Understanding of the local market cultural dynamics, native language of official communication.
- Should be proficient in English.
- University degree required, MBA a plus.
- Travel: As needed travel to the client, mainly within the country.
- Valid passport is required.
- Comfort with and enthusiasm for integrating AI into your work.

LI-Hybrid #LI-AS1
- Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities._