Reception Host

1 week ago

Kuala Lumpur, Malaysia Alila Bangsar Kuala Lumpur Full time

Summary

**General Duties**
- Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s services or reputation
- Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
- Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
- Care about your work environment and make sure it is tidy and well maintained
- Be reliable and ensure you are at work on time according to schedule.
- Know your role in case of emergency such as bomb threat, flood, fire etc
- Understand the Team Member Handbook and comply with the standards it outlines
- Carry out all professionally reasonable instructions given by your supervisor

**Responsibilities**:

- Has complete knowledge of all Alila Experiences and guest activities, maintains knowledge of tourist attractions, restaurants, entertainment, facilities and current events in the local area near the hotel.
- Properly record incoming/outgoing luggage and deliver with care.
- Deliver messages, faxes or other mail to the guest room
- Escort guests to their room when required
- Work together with Reception Hosts to assist / serve guests at the lobby area.
- Open car doors and assist guests with lugagges.
- Work together with Security to control the flow of traffic at the lobby entrance and driveway area.

**Substitutions and duties**

Within the framework of these duties, you may be asked to carry out special tasks, not mentioned in this Job Description and defined whenever applicable by the General Manager of the hotel.

**Qualifications**:

- Minimum SPM certification required
- Experience in similar position or one position lower
- Possesses people skills by approaching challenges / mistakes in a professional and objective manner
- Possesses relevant administrative skills
- Has a confident personality

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