Customer Service Mandarin 5-month Contract

3 days ago

Johor Bahru, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

**Position**: Customer Service Executive | **5-month contact till end of May | NO SPM NEEDED**

**Location**:Menara Dana 13,Ara Damansara, Petaling Jaya

**Salary**:RM3000 + **Bonus RM2000 - RM2500 for the first batch**

**Benefits**:

- Extra RM500 at the end of Contract
- Training provided
- Easy access to Public Transport

**Working Days**: 5 days, 2 days off

**Working Hours**: 10AM to 7:30PM / 12:30PM to 10PM

**Job Requirements**:

- Excellent communication and writing skills in English and Bahasa Malaysia.
- Able to communicate in **Traditional Mandarin / Cantonese**:

- **No SPM required**:

- Able to work on rotational shifts.
- Good problem solving skills and ability to perform under a high paced working environment.
- Point of contact for system service requests and queries from copier, printers & scanners users
- Ability to multi-task and make decisions quickly based on the customer's needs
- Ability to handle difficult calls in a professional manner
- Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions
- Log service request detailed information as required into the Enterprise System
- Identify and escalate situations requiring urgent attention
- Carry out such other tasks and responsibilities as may be required and assigned which would be based on the changing needs of the organisation consistent with the employee’s skills and abilities
- Provide technical support for product related issues (for domestic market)
- Use problem solving skills and product knowledge to resolve customer’s technical queries in a timely manner
- Record and update customers’ cases into systems for proper tracking
- Provide accurate and understandable information to customer
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
- Maintain high level of customer satisfaction whilst providing technical assistance
- Maintain accuracy when logging and/or updating call details in call tracking too.
- Be familiar with all policy, processes, product, technical knowledge and escalation path
- Perform outbound follow up calls to customer within agreed and monitor system alarm
- Remain polite, patient and courteous with customer throughout the service

**Job Types**: Full-time, Fresh graduate

Pay: RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)

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