Customer Service Executive

4 days ago

Johor Bahru, Malaysia Startek Malaysia Sdn Bhd Full time

**Job Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Exceeding customer expectation in terms of customer service and accurate information.
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls

**Job Requirements**:

- Possess at least 1 year working experience in customer service industry
- Possess at least SPM. SPM leavers who are interested to start their career in a call centre are also encouraged to apply
- Good Mandarin/ Cantonese communication skills to support Taiwan/ Hong Kong market
- Able to work on rotational shifts

Why Join us ??
- We provide the career growth opportunity for you to climb the corporate ladder to a managerial role in the future.
- We provided professional training to help you improve your communication skills, business writing skills, leadership skills and etc.
- We provided attractive additional benefits such as performance incentives, shift allowance, overtime claims and etc.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- On call
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Signing bonus

COVID-19 considerations:
Standard Gov Procedure : Face Shield, Face Mask, Hand Sanitizing and Floor Sanitizing every weeks

**Education**:

- STM/STPM (preferred)

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