Customer Service Executive
1 day ago
Job Description: Customer Service Executive
Position: Customer Service Executive (Fluent in Traditional Mandarin & English)
Location: Johor Bahru & Ara Damansara
Project: E-Hailing & Deliveries Service
Date of Joining: 16th December 2024
Key Responsibilities:
Provide exceptional customer service and ensure accurate, clear information is provided to exceed customer expectations.
Work collaboratively within a team to achieve KPIs and meet service level agreements (SLAs).
Demonstrate proficiency in computer typing and multitasking in a fast-paced environment.
Maintain strong computer literacy and ensure efficient handling of various tasks.
Required Qualifications:
Minimum 18 years old.
Completed SPM, UEC, or IGCSE certificates.
Fluent in Traditional Mandarin and English (both spoken and written).
Working Hours:
Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.
Working Days: 5.5 / 6 days per week.
Compensation and Benefits:
Basic Salary: RM 3000
Night Shift Allowance: RM 300
KPI Bonus: RM 400
Overtime: Paid if required
Leave Entitlement:
Annual Leave: 12 Days
Medical Leave: 14 Days
Additional leave details will be provided during the onboarding process.
Training:
Comprehensive training will be provided.
Attractions:
Accommodation: 1 month accommodation provided for outstation employees *Upon request, with a 6-month service bond (ONLY for JB).
Shuttle Bus Service:
Free shuttle bus service is available for employees residing in the following areas:
Tampoi
Skudai
Taman U
Bukit Indah
Gelang Patah
City Square
Larkin
Mutiara Rini
Pay: RM1,422.43 - RM3,700.00 per month
Application Question(s):
- Are you willing to work rotational shifts including weekends and holidays?
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (required)
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