Logistics Customer Service Representative

4 days ago


Johor Bahru, Malaysia ION GLOBAL LOGISTICS (M) SDN BHD Full time

**Key Responsibilities**
- Respond to customer inquiries related to shipments, tracking, delivery timelines, and documentation
- Coordinate with dispatchers, drivers, and warehouse staff to ensure on-time delivery
- Update customers proactively about delays, changes, or issues in transit
- Handle order entry, bill of lading creation, and shipment documentation
- Maintain accurate logs of interactions in System
- Resolve complaints and escalate unresolved issues as needed

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Opportunities for promotion

**Education**:

- STM/STPM (preferred)

**Experience**:

- Logistics: 1 year (preferred)

Work Location: In person



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