Chinese Speaking
5 days ago
**Job Overview**
As a HR Customer Service Executive, you will be responsible for daily customer service operations, delivering high-quality service according to company requirements.
**Roles & Responsibilities**
- Responsible for HR and payroll operations for the company’s Clients in Malaysia, including Onboarding, Payroll, Benefits & insurance, Employee data and document records, Expense policies and procedures, Country specific time off policies, Privacy/data protection, Offboarding.
- Coordinate with relevant teams to follow up and resolve customer issues, ensuring customer satisfaction with our solutions.
- Accurately and promptly record and track cases to achieve relevant service performance metrics.
- Provide high quality service to recruit, maintain, and manage customers, ensuring the achievement of service and sales goals.
- Adhere to global guidelines, comply with service processes, and improve service efficiency and convenience.
**Requirement**
- Bachelor’s degree or above, with 1-2 years of customer service experience.
- Proficient in both Chinese and English (written and spoken).
- Strong MSOffice skills: MS Word, Excel, PowerPoint, Outlook.
- Customer-oriented mindset and excellent execution capabilities.
- Strong multitasking abilities and self-learning capability.
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM7,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Gym membership
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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