Chat Support-native Thai Speaker-fresh Graduate

1 week ago


Brickfields, Malaysia CIFOS Full time

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
ประเภทของงาน: งานประจำ

เงินเดือน: RM3,000.00 - RM4,000.00 ต่อเดือน

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):

- Where are you currently located?
- Are you willing to work in Malaysia?

**Education**:

- Bachelor's (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Thai (preferred)
- English (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)


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