Reservations Sales Agent

2 days ago


Bandar Penawar, Malaysia Marriott International, Inc Full time

**Job Number** 24082649

**Job Category** Reservations

**Location** Four Points by Sheraton Desaru, Jalan Kempas 2, Bandar Penawar, Johor, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Front Desk Agent

    2 days ago


    Bandar Penawar, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25109817 **Job Category**Rooms & Guest Services Operations **Location**The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia, 81930 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room, and...

  • Sales Executive

    2 weeks ago


    Bandar Penawar, Johor, Malaysia Marriott International Full time

    Additional InformationJob Number Job CategorySales & MarketingLocationFour Points by Sheraton Desaru, Jalan Kempas 2, Bandar Penawar, Johor, Malaysia, 81930ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest...


  • Bandar Penawar, Johor, Malaysia Minor International Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Property Agent

    15 hours ago


    Bandar Kinrara, Malaysia Quinco Realty Sdn Bhd Full time

    If you wish to join Real Estate to unlock your Financial Freedom, but worry that you don't have sufficient income for the first few months when you're a newbies. Here's a chance for you to realize your dream as we give you a Start up Financial Support. All you have to do is to attend our training, attentive to 1 on 1 coaching by our experienced trainer (till...

  • Tele-collection Agent

    2 weeks ago


    Bandar Sunway, Malaysia Brandt Business Services Sdn Bhd Full time

    **JOB PURPOSE** This role acts as the liaison between Maxis and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion,...

  • Sales Analyst

    2 weeks ago


    Bandar Bukit Tinggi, Malaysia Alris Technology Sdn Bhd Tastar Electronics Pte Ltd Full time

    Supporting the regulatory, sales teams in all areas of administration and any ad-hoc duties - Dealing sales within local/overseas as well as export/import shipments. - Liaising Customer Order are despatched to side on time. - Liaising with shipping agent to ensure that incoming goods and necessary paperwork are dealt with in a timely fashion and not...


  • Bandar Bukit Tinggi, Malaysia Alris Technology Sdn Bhd Tastar Electronics Pte Ltd Full time

    Supporting the regulatory, sales teams in all areas of administration and any ad-hoc duties - Dealing sales within local/overseas as well as export/import shipments. - Liaising Customer Order are despatched to side on time. - Liaising with shipping agent to ensure that incoming goods and necessary paperwork are dealt with in a timely fashion and not...

  • Pa Director

    15 hours ago


    Bandar Bukit Raja, Malaysia Sorento Sdn Bhd Full time

    **Job Description**: - Organizing, preparing agendas for and taking minutes of any meetings/ discussion if necessary - Update and highlight Director any issue of operation - Assist update products, sales operation reports & records - Assist Director’s to liaise with oversea suppliers if necessary - Manage Director’s appointments based on Planner -...


  • Bandar Seri Iskandar, Malaysia Haarvestons Management Sdn.Bhd Full time

    A Front Office Supervisor is responsible for overseeing the day-to-day operations of a hotel's front desk, supervising the reception staff, ensuring smooth check-in and check-out processes, handling guest inquiries and complaints, and maintaining a high level of customer service while adhering to established policies and procedures; they typically require...


  • Bandar Puncak Alam, Selangor, Malaysia SEKINCHAN DIM SUM SDN BHD Full time

    Key Responsibilities SalesProactively identify and develop new clients and sales opportunities to support business growth.Prepare and present compelling proposals to secure new business.Maintain strong relationships with existing clients to ensure high satisfaction and retention.Monitor market trends and competitor activities to refine sales strategies.Meet...