Customer Service Representative

2 weeks ago

Kuala Lumpur, Malaysia TechnoMech (m) Sdn Bhd Full time

**Job description**

As a Customer Service - Call Centre Representative, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The salary range of **RM2,300 - RM2,500** is inclusive of basic salary and Other benefits.

If this sounds like something you may be a good fit for, Read ON
- You will play an important role in :_

Uphold service standards by answering customers' inquiries effectively, managing challenging situations/customers and ensuring prompt turnaround for all service requests with consistent quality.
Exceeding customers' expectations in terms of customer service & accurate information
Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
Sustain and improve qualitative results at the same time adhere to standard operating guidelines (SOPs) of the unit, division, and the company.
Working in a team to achieve the required target elements and SLA.
To be successful in this role, you will need to have:

- Minimum Diploma in any discipline.
- Diploma holders with no experience are encouraged to apply.
- Diploma holders with 1 - 2 years of Call Centre experience preferred.
- Fresh graduates are also encouraged to apply.
- Customer-centric / Strong customer service mindset
- Good team player with commitment and initiative with the willingness to step into a leadership role.
- Independent and resourceful, and able to work under pressure.
- Desire to help others with patience and empathy.
- Meticulous, well organized, and with the ability to analyze and solve problems.
- Able to multi-task and effectively manage time.
- Required skill (s): Communication skill, Customer Service, Microsoft Office.
- Good communication skills with written and verbal proficiency in English and Bahasa Malaysia.
- How this career will benefit you:_

**Career Path**: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
Training & Development: TechnoMech provides internal & external training to employees who would like to improve their communication & business writing skills.
Additional benefits - Performance incentives
Are you ready to make that career shift? Trust us, this role has been always on-demand and you will grow a great portfolio with us. This opportunity does not come often.
- Application Deadline: Ongoing Process
- Expected Start Date: Immediate
- Nationality : Only Malaysian
- Salary: RM2,300 - RM2,500 per month
- Job Types: Full-time, Internship, Contract, New-Grad

COVID-19 considerations:
Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Work Location: In person

Expected Start Date: 09/01/2025

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