Front Office Assistant

1 week ago

Hang Tuah Jaya, Malaysia Ames Hotel Melaka Full time

**Position summary**:
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

**FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in pre-registration and blocking of rooms for reservations

3. Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.

4. Understands room status and room status tracking

5. Knows room locations, types of rooms available, and room rates.

6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

9. Files room key cards.

10. Knows how to use front office equipment.

11. Processes guest check-outs.

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM1,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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