Front Desk Representative

3 days ago

Johor Bahru, Malaysia SayanZing Motorsport Full time

**Qualification & Experience**
- Proven experience as a front desk representative, agent, or in a similar role within a workshop or service environment.
- Familiarity with office equipment and workshop tools (e.g., fax machines, printers).
- Knowledge of office management principles and basic bookkeeping practices.
- Proficiency in English, both oral and written, with strong communication skills.
- Excellent command of Microsoft Office Suite, particularly Excel and Word.
- Strong organizational and multi-tasking abilities to manage various responsibilities effectively.
- Effective problem-solving skills, particularly in addressing customer concerns.
- Strong customer service orientation with a focus on building positive relationships.
- High School diploma; additional qualifications or experience in a technical or automotive field will be considered an asset.

**Task & Responsibilities**
- Maintain a tidy and presentable front desk in the scooter workshop, ensuring all necessary materials (e.g., pens, forms, paper) are readily available.
- Greet and welcome customers and visitors with professionalism and courtesy.
- Respond to inquiries and address any complaints related to scooter services effectively.
- Manage all incoming calls, redirecting them as necessary or taking detailed messages for workshop staff.
- Receive and distribute letters, packages, and other correspondence relevant to the workshop operations.
- Prepare outgoing mail by drafting correspondence and securing parcels appropriately.
- Monitor office supplies and workshop materials, placing orders as needed to maintain adequate inventory.
- Maintain up-to-date records and files, including service requests and customer information.
- Monitor workshop expenses and costs to ensure adherence to budgetary constraints.
- Undertake additional duties as assigned, including coordinating travel arrangements for staff or managing schedules for service appointments.

Pay: From RM1,800.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English (required)

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