Front Desk

6 days ago

Johor Bahru, Malaysia LAWA LAWA SPA GROUP Full time

Greet all guests with a warm, friendly, and professional demeanor upon arrival.
- Assist with check-in, confirm bookings, and provide relevant information about spa services, facilities, and policies.
- Escort guests to the appropriate areas and ensure they are comfortable.
- Manage spa appointments, including scheduling, rescheduling, and cancellations.
- Keep track of therapist and service provider schedules, ensuring smooth coordination.
- Provide reminders to guests regarding upcoming appointments.
- Address guest inquiries, concerns, and special requests in a timely and professional manner.
- Handle any guest complaints or issues promptly, ensuring customer satisfaction.
- Maintain a calm and relaxing environment in the reception area.
- Process payments for services, products, and packages.
- Handle cash, credit card transactions, and gift certificates.
- Ensure accurate billing and issue receipts.
- Assist in promoting and selling spa products, memberships, and packages.
- Provide guests with information about available products and recommend items based on individual needs.
- Maintain up-to-date guest records and appointment logs.
- Assist with daily spa operations, including opening and closing procedures.
- Ensure the front desk and waiting area are always clean, tidy, and inviting.
- Assist with preparing the spa for opening, including setting up treatment rooms and amenities.
- Work closely with spa therapists, Beautician, and other team members to ensure smooth operations.
- Communicate guest preferences and feedback to the appropriate team members to enhance the guest experience.

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Evening shift
- Fixed shift
- Night shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- spa: 1 year (preferred)
- Front desk: 1 year (preferred)

**Location**:

- Johor Bahru (preferred)

Willingness to travel:

- 100% (preferred)

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