E-commerce Customer Service

6 days ago

Shah Alam, Malaysia Propappa Alliance Sdn. Bhd. Full time

RESPONSIBILITIES:

- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfilment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Continuously improve customer service processes and procedures.

**REQUIREMENTS**:

- Prior Ecommerce Customer Service experience
- Ability to handle high volume customer interactions
- Strong problem-solving and decision-making abilities
- Effective time management skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate data entry
- Familiarity with Ecommerce platforms and order workflows

Employer: Propappa Alliance Sdn. Bhd.

Working Hours/Days:
Monday to Friday - 8.30am - 5.00pm
Saturday - 8.30am - 1.30pm

**Job Details**

**JOB INFO & REQUIREMENT**
- Contract Type
- Full-time
- Job Type
- Non-Executive
- Experience Level
- 1-3 years
- Job Categories
- Customer Svc/Call Centre
- Minimum Education Required
- Minimum SPM
- Language Required
- English, Bahasa Malaysia
- Nationality Preferred
- Malaysians Only
- Gender Preferred
- All Genders
- Own Transport
- None

**SALARY & OTHER BENEFITS**
- Salary

**RM 2,000 to RM 3,000 per month**
- Other Benefit (Optional)
- EPF / SOCSO / PCB. - Medical leave. - Annual leave. - Performance bonus. - Overtime pays. - Attendance allowance.

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