Housekeeper

2 days ago

Kuala Terengganu, Malaysia Hotel Grand Continental Kuala Terengganu Full time

1. To ensure maximum comfort of all guest in the hotel. Efficient operation of Housekeeping department at the least possible cost including payroll, overtime, departmental budget and others.

2. Administration of staff, duty roster. Supervision training of rank & file, maintaining cleanliness, discipline of staff and smooth running of housekeeping operation.

3. Responsible for the operation of all housekeeping function in guest rooms, public areas, offices including corridors.

4. Establish standards of cleanliness for areas under her control.

5. Overtaking and training of all housekeeping staff.

6. Staff and scheduling of housekeeping staff.

7. Providing courteous services and responding to guest questions, complaints and requests.

8. Hiring and terminating housekeeping staff upon receiving the General Manager approval.

9. Complying with and enforcing policies and practices of the hotel.

10. Providing smooth communication with front desk and other department

11. Responsible for the guest linen inventories and assist with F/B linen inventories

12. Supervises and arranges the taking of physical inventories on monthly basis

13. Prepare annual Housekeeping and operation equipment budget in consultation with the management

14. Prepare annual uniform budget

15. Maintain and oversee the linen / uniform room

16. Coordinate with the plant/contractor in the maintenance of the indoor plant

17. Meets with salesman or outside consultant in order to keep inform of the developments

18. Maintain lose liason with front office to ascertain good communication

19. Control movement of all keys secured by Housekeeping Department

20. Maintain record in the movement of Housekeeping items and work procedures

21. Holds daily and monthly meeting with supervisors

22. Determine training methods for the department and personnel training to new employee

23. Conduct briefing / communication meeting with department, categories of staff in the department

24. Plan man power distribution and requirement

25. Hiring/discharge staff

26. Prepare duty rosters for all staff

27. Prepare staff attendance sheet

28. Prepare and keep record on monthly inventory control

29. Prepare monthly chemicals / equipment consumption

30. Control on monthly / weekly stock requisition

31. Check / inspect public areas

32. Check VIP rooms

33. Order floral arrangement

34. Staff personnel welfare & staff courtesy to guest.

35. Responsible on all Housekeeping

36. Control in discard / pilferage and staff

37. Inspect public areas to ensure they are made clean and orderly

38. Inspect at least 5 rooms daily to make sure cleanliness meets the hotel standards.

39. Keep control of all lost and found items.

40. Keep record / control of out of order rooms

41. Investigate staff of guest complaints and take corrective measures

42. Give special attention to VIP/VIP rooms before and after check in period and attend to specification and for the rooms

43. Check staff daily attendance and movements

44. Schedule special work on fumigation

45. To perform any other duties assigned from time to time.

**Job Type**: Contract
Contract length: 6 months

Pay: From RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Day shift

**Experience**:

- Housekeeping: 5 years (preferred)

Expected Start Date: 02/01/2025

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