Customer Care Assistant

2 weeks ago


Johor Bahru, Malaysia Columbia Asia Hospital-Tebrau Full time

**Responsibilities**
- Greet visitor at arrivals and departures and provide assistance as required
- Provide assistance on patient registration, appointment scheduling, screening and accompanying patients to appropriate units or consultants
- Explain to patients on the admission and discharge process
- To liaise with insurance company & TPA
- Attend to incoming calls according to the standard operating procedures
- Maintenance of telephone records
- All other responsibilities as assigned

**Requirements**:

- At minimum possess a Certificate and/or Diploma in any discipline
- Preferably with 1-2 years of work experience
- Able to work on shift schedules
- Work experience in Customer Service Industry, Clinic Administrations, Hospital Industry will be an added advantage
- Good interpersonal and communication skills
- Good command of spoken English and Bahasa Malaysia (written and oral)

Salary commensurate with experience

**Salary**: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus



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