Customer Relation Unit

1 week ago


Bandar Sunway, Malaysia Brandt International Sdn.Bhd Full time

**Customer Relation Unit (Non voice)**

**Responsibilities**:

- Provide quality non -voice customer support (24/7) for our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

**Job Requirements**:

- Preferably at least 1 year of related working experience.
- Excellent written & verbal communication skills in English and Malay.
- Ability to communicate results to management and in a fast paced environment

**Benefits**:
EPF & SOCSO provided
Annual Leave entitlement
Flexible working hour
High Basic Salary (Starts from RM2800 - RM3,700)
Please WhatsApp me any inquiries with your updated CV at
+60172586305 (Aizad)

**Salary**: RM2,800.00 - RM3,700.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Sales: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



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