Customer Support Team Leader

1 week ago

Petaling Jaya, Malaysia MyValiant Full time

**Customer Support Team Leader**

**Get to know the Role**:
responsible for managing the team handling the day-to-day processes related to onboarding/account management/payments/loans/cards.

**Duties and Responsibilities**:

- Provide oversight of the team in day-to-day operational activities in onboarding/account management/payments/loans/cards processes
- Provide coaching for the team
- Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
- Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
- Collaborate with SG Last Mile team and any other relevant teams to review new, existing or potential operational problems, complaints and queries and ensure they are resolved promptly and satisfactorily.
- Regularly identify pain points and review operational insights of the process and work closely with SG Last Mile to recommend/drive enhancements where possible
- Ensure all errors/incidents are appropriately escalated and documented. -Any other ad hoc duties as assigned

**The Must-Haves**:

- University degree or Masters
- At least 6 years of relevant banking experience in onboarding/account management/payments/loans/cards
- At least 4 year of relevant experience in managing a team
- Able to work independently and in a team
- Hardworking, self-driven, highly motivated and meticulous individual
- Possess good leadership with excellent communication, analytical, and problem solving skills
- Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit
- Able to perform shift work including weekends and public holidays when required

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM3,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

Ability to Commute:

- Petaling Jaya (preferred)

Ability to Relocate:

- Petaling Jaya: Relocate before starting work (preferred)

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