Customer Support Manager

1. Manage and maintain close relation with customers, OEM and other potential stakeholders for successful management of the company contracts and key accounts. 2. Prepare and lead commercial and contractual negotiations with OEMs and Customers. 3. Ensure Customer's requirement and expectations are met. Guaranty Customer's satisfaction. 4. Ensure contract...

We're hiring an accomplished Customer Support Supervisor to join our customer service team at Katrin BJ. In this role, you will be responsible for directing and supporting the customer service team, driving process improvements, and ensuring high-quality support delivery.Main AccountabilitiesSupervise and develop the customer service team, promoting growth...

**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...

About Ninja VanNinja Van is a leading tech-enabled logistics company that aims to provide hassle-free delivery services across Southeast Asia. We pride ourselves on being a dynamic and innovative organization that values teamwork and excellence.Job Summary:We are looking for a highly motivated and detail-oriented individual to join our operations team as a...

About the OpportunityThis is an excellent opportunity to join our team as a Customer Support Technician, providing technical support and maintenance services to our clients.As a member of our Technical Post Delivery team, you will be responsible for ensuring that IT Support Services are delivered based on the agreed service level definition.Your key...

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

Job DescriptionFewer than 40 applicants remain in the running for this exciting opportunity at CTE Computer Centre Sdn Bhd. With a chance to stand out from the crowd, you can showcase your skills and experience in customer support.Key ResponsibilitiesCommunicate Effectively: Respond to customer inquiries via phone and email in a timely and professional...

Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers. - Be a true brand ambassador by living the brand values in each customer interaction. - Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world. -...

Fewer than 40 applicants. You still have a chanceJob Responsibilities:Respond to customer inquiries via phone and email in a timely and professional manner.Resolve customer issues efficiently.Identify and escalate priority issues to the appropriate channels.Conduct training for customers using our company products.Assist and support customers in implementing...

Ninja Van is a technology-driven logistics company that aims to provide seamless delivery services to businesses of all sizes in Southeast Asia.As the region's largest and fastest-growing last-mile logistics company, we partner with over 35,000 merchants and deliver more than 1,000 parcels every minute across six countries.We leverage cutting-edge software...

Job DescriptionWe are looking for a skilled Sales Support professional to assist in various tasks such as preparing quotations, scheduling sales appointments, and maintaining customer databases.The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work independently and as part of a...

ZUS Coffee seeks a seasoned professional to lead our Customer Happiness team. As Senior Customer Support Lead, you will be responsible for ensuring that customers receive exceptional support and experience improved satisfaction through effective issue resolution and proactive engagement.Employ strong problem-solving, analytical, and communication skills to...

**Responsibilities**: - Handle customer enquiries and complaints, provide appropriate solutions and alternatives within the time limits. - Drive up selling and cross selling on top core online product with the goal to increase revenue. - Take up selling and cross on top core online product with the goal to increase revenue. - Take the extra mile to engage...

This job is for a Customer Support Manager who leads and mentors a team to provide top-quality service, fosters collaboration, and drives strategic improvement. You might like this job because it offers a chance to enhance service quality and contribute to organizational goals.Team Leadership and Talent Management: Provide leadership, guidance, and mentoring...

**Job Scope**: - ** Order Processing**: Assist customers managing returns or exchanges, ensuring accuracy and efficiency throughout the process. - ** Feedback Management**: Gather and analyze customer feedback to identify trends, preferences, and areas for improvement, sharing insights with relevant teams to enhance products and services. - ** Relationship...

About the JobThis is an exciting opportunity for a Sales Engineer to join our team at Boilermech Sdn Bhd. As a Sales Engineer, you will be responsible for providing technical support to customers, communicating effectively with clients, and driving sales initiatives.You will also be required to:Deliver exceptional customer serviceMeet sales targetsWe are...

Company OverviewZUS Coffee is a forward-thinking company that's revolutionizing the way people experience specialty coffee. With a commitment to quality, innovation, and customer satisfaction, we're creating a personalized talent ecosystem that helps careers and companies grow.Job DescriptionWe're seeking an exceptional Assistant Customer Happiness Leader to...

Job OverviewZUS Coffee is seeking an experienced Customer Experience Manager to join our team. As a key member of our customer support department, you will oversee and manage customer happiness projects from inception to completion, ensuring alignment with strategic goals.This role involves coordinating cross-functional teams, optimizing workflows, and...

Key ResponsibilitiesTo provide Best in Class customer service experience to both internal and external customers.Manage customer's enquiries, escalations and complaints on a daily basis.Follow-up with agents for shipment status updates on a daily basis.Perform POD updates for delivered consignments for both domestic and international deliveries.Prepare...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...