Hotel Front Office

· Ensure that all Front Office team members are familiar with the hotel's products and services, current promotions, policies and other important information.· Ensure that all Front Office's SOPs are adhered to by all team members.· To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient...

To lead and supervise the day-to-day operation of the Front Office department. - To ensure the Front Office team provides prompt, friendly and efficient service. - To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. - To support and to provide manning coverage to any Front Office section when...

**About Us** Eastin Hotel Kuala Lumpur is a business-class hotel committed to delivering warm hospitality and professional service to our guests. Currently, the hotel is undergoing an exciting transformation and rebranding journey to align with the standards of a renowned international 5-star brand. As part of this growth, we are seeking friendly and...

Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures.Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained.Show recognition to regular guests.Must be...

BASIC FUNCTION:Responsible for room revenue maximizing through all types of reservation and sources of revenue, arrival and departure of guests, VIPs and groups, quality of services, in coming and out going information to and from guests and management, training of front office employees, handling guest complaints, discomfort, emergency, and other aspects...

**QUALIFICATION REQUIREMENTS**: - Reading, writing and oral proficiency in the English and Bahasa Malaysia language. - Diploma in Hospitality required or equivalent experience in the form of 1-2 years hotel operations - Willing to work shift - High degree of customer service and interpersonal skills - Computer knowledge - Able to work well under pressure in...

Part of the Front Office team that looks after our customers - both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests. - To check in all guests, Groups & Tours to the...

Part of the Front Office team that looks after our customers - both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests. - To check in all guests, Groups & Tours to the...

**Guest Services** - Greet guests upon arrival with a warm, friendly demeanor. **Reservations & Administration** - Maintain up-to-date records in the hotel reservation system. - Prepare daily reports, occupancy statistics, and other front desk documentation. - Manage incoming and outgoing correspondence. **Cashiering & Financial Transactions** - Process...

Job SummaryRepresent the management and act on behalf especially in guests and associate's relations. Assist Front Office Manager responsible for the smooth operation of the Front Office department, i.e. Front Desk, Residence Club, Service Centre, Concierge, Duty Managers and Gym. Ensuring that highest level of efficiency and guest satisfaction are achieved...