Front Office Assistant

**QUALIFICATION REQUIREMENTS**:

- Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
- Diploma in Hospitality required or equivalent experience in the form of 1-2 years hotel operations
- Willing to work shift
- High degree of customer service and interpersonal skills
- Computer knowledge
- Able to work well under pressure in a fast paced environment
- Ability to multi-task and be detailed oriented

**PURPOSE**:

- Maintains good relationship as working in conjunction with all other departments of the Hotel.
- Demonstrates the Company values by providing the highest level of service possible in an efficient, courteous, personal and professional manner to ensure positive guest experience

**JOB FUNCTIONS**:

- Welcome and greet guests with warm, friendly yet professional manner
- Check guest in and out of the hotel in an efficient and timely manner
- Handle all duties according to hotel policies, procedures and standards
- Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signature and issuing room keys
- Establish credit by verifying credit cards or obtaining cash
- Direct guests to room
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
- Receive and transmit guest messages, mail, facsimiles, package etc properly and in a confidential manner
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
- Provide information to guests and patrons by answering inquiries regarding hotel services, hours of operations, daily activities, entertainment, local shopping, travel or special functions
- Collect revenue by entering services and charges; computing bill; obtaining payment
- Review accounts and charges with guests during the check out process
- Contribute to the team effort by accomplishing related results as needed
- Communicate with housekeepers, assign the rooms to be cleaned; update the room status
- Support and promote all hotel and company programs, policies and procedures
- Respond properly and promptly in an emergency or safety situation
- Be continually alert for the safety of all team members and guests, reporting any unsafe conditions or suspicious activity to your immediate supervisor
- Committed to maintaining superior standard of quality, service and cleanliness in the lobby area and at the front office
- Consistently maintain a neat, organized and clean workspace and uniform
- Effectively communicate and report any vital guest service information with Front Desk team through the Front Desk Log
- Maintain close working relationships with all departments of the hotel to ensure maximum productivity and Front Desk daily operation.
- Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service
- Respond to guest comments effectively and promptly; follow up in order to ensure resolution
- Record guest comments or complaints, referring guest to a manager as deemed necessary
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each
- Follow all front office checklists for required duties and timeliness

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus