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front office

2 weeks ago

Subang Jaya, Selangor, Malaysia Geno Hotel Full time 27,600 - 42,000 per year
  • Review daily all arrivals and departures, paying special attention to VIPs and coordinate with company representatives on guest arrivals and departures.
  • Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained.
  • Show recognition to regular guests.
  • Must be present at all times in the reception area (except at handover times).
  • Ensure that an "open eye" attitude in maintained at all times to improve the performance of the department as a whole.
  • Maintain a high standard of personal appearances, grooming and hygiene in accordance with the hotel policy.
  • Ensure that the team is efficient, smart, clean and friendly with both internal and external customers.
  • Ensure that all duty shifts are being carried out following all pre-set procedures.
  • Maximise room sales and revenue for the hotel by ensuring a sales orientated attitude is adopted at all times.
  • Prepare Front Office related reports in the absence of superior.
  • Follows up company credit procedures to ensure all revenue expected will be received.
  • Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to.
  • To monitor on guest's room account. Credit check to be performed in both morning and afternoon shift.
  • Ensure the reception area is always kept tidy and presentable to our guests.
  • Ensure all reception equipment is working properly.
  • Ensure that all Reception staffs are punctual, properly groomed and fully aware of all handover contents.
  • Ensure a high level of product knowledge of the hotel and local area.
  • Be fully aware of hotel property management systems.
  • To be fully conversant with the Hotel Emergency and Evacuation procedures.
  • To be fully conversant with manual Front Office procedures to be used in the event of the Hotel's computer systems being offline.
  • Coordinate the smooth and efficient check-in of Groups and Tours.
  • To train and shadow all new staffs according to the training schedule.
  • Must know all hotel products and services and actively recommend to our guests.
  • Continuous coaching of reception team.
  • Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.
  • Any other duties assigned by Duty Manager and Front Office Management.
  • Report for duty 5 minutes before the scheduled time, clean and tidy wearing the correct uniform and attend pre-shift briefing.
  • Assign rooms for the day's arrivals and future reservations depending on occupancy.
  • Ensure all early arrival rooms are blocked and cleaned with liaising with Housekeeping department.
  • Monitor due out rooms and ensure all cleared before close day.
  • Monitor and execute room move. All room moves must be settled within the same day.
  • Group room assignments and preparation of keys.
  • Communicate with internal guests on all requests pertaining to rooms (e.g. Site inspection, show room keys, groups, housekeeping and maintenance).
  • Check on billing instructions and guest bills as assigned.
  • Check for any room discrepancy and advise Duty Manager, Front Office Manager or housekeeping to check. Must be cleared before close of day.
  • Review the next three (3) days arrival reports and update where necessary.
  • Check on all arrivals for the day.
  • a) Profile
  • b) VIP Levels
  • c) Expected time of arrivals
  • d) Long stay guests
  • Before end of shift, all arrival rooms must be assigned and to co-ordinate any vacant dirty rooms with Housekeeping.

Check on existing or outstanding billings and follow up on the payment or settlement to close the bill.

Job Type: Full-time

Pay: From RM2,300.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Front office Supervisor: 1 year (Preferred)

Work Location: In person