Quality Assurance

2 days ago

Kuala Lumpur, Malaysia Cognizant Full time

**Summary of the Role**:
The senior advisor is responsible for overseeing complex individual policy administration tasks, ensuring accurate and timely processing of customer records and policy issues. This role provides guidance to junior team members, supports quality assurance, and collaborates with leadership to monitor work volumes and address irregularities. Advanced knowledge of insurance operations and strong problem-solving skills are essential to maintain compliance and resolve escalated issues effectively.

**List of Duties**:

- Manage the day-to-day policy administration activities for the complex cases (i.e. VIP, disputed cases) independently, ensuring compliance with internal guidelines and quality standards.
- Monitor and ensure timely completion of operational processes, including policy issuance, subscription updates, and data verification, in alignment with service level agreements.
- Provide guidance and support to junior team members, including quality assurance checks, training, and decision reviews to uphold procedural integrity.
- Investigating and resolve processing errors or discrepancies, collaborating with cross-functional teams (e.g., HK team) to address high-risk or suspicious cases
- Maintain accurate documentation and reporting, including incident logs, audit results, and meeting records to support transparency and compliance

**Desired Professional Experience**:

- 3 - 5 years' relevant experience in policy administration, premium collection in medical/insurance areas.
- Good awareness of risk control and can work independently
- Able to work under pressure
- Good time management and accountable
- Proficient in Cantonese Speaking, Mandarin and English (Read and write and speak)

**About Cognizant**:
**#LI-CTSAPAC

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