Inbound Calls Customer Service- Bank Call Centre

4 days ago

Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

**About the role**
- Providing accurate information and resolving customer issues related to digital banking products and services.
- Maintaining a high level of product knowledge to effectively support customer need.
- Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
- To meet the Key Performance Indicator (KPI) monthly.
- Collaborating with cross-functional teams to improve processes and customer experience.
- Demonstrating empathy and understanding when dealing with customers.
- Assisting customers with online banking, mobile banking, and other digital banking-related inquiries.

**Requirements**:

- Minimum of 1-2 years of customer service experience in a contact centre environment.
- Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance) are welcome to apply.
- Excellent verbal and written communication skills in English is mandatory.
- Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
- Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns
- Commitment to delivering exceptional customer service and a passion for exceeding customer expectations
- Possess a Diploma or Degree in related fields.
- The ability to speak in Mandarin will be an added advantage.
- Proficient in Microsoft Office and experience working with CRM systems.
- Familiarity with digital banking products and services.
- Ability to work flexible hours, including weekends (24/7)
- successfully passed assesment

**Benefits**:

- Basic Salary: RM 2,400- RM 3,000 - Based on relevant working experience.
- Mandarin Language: RM500
- Shift Monthly Allowance: Up to RM300 (applicable for evening and night shift only)
- Quaterly KPI monthly allowance - RM400- RM1,800.00 (Min to Max)
- Bonus Training: up to RM500, T&C applies
- Probation Bonus (if completed 3 months of service and passed probation) : up to Rm500, T&C applies

**Job Details**:

- Working Location - CP Tower Section 16, Petaling Jaya, ( Near the MRT Phileo Damansara station )
- Working hours - 24-7 rotation shifts
- Monday - Sunday, 5 working days & 2 rotational off days (7am
- 4pm, 9am
- 6pm, 2pm
- 11pm, 10.30pm - 7.30am)
- 1 month of paid training is provided

**What we offer**

At **Agensi Pekerjaan Brandt Global Search Sdn Bhd**, we are dedicated to fostering a collaborative and supportive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development. Additionally, we prioritise employee well-being and work-life balance through various health and wellness initiatives.

**About us**

for faster response please Whatsapp your Resume to Recruiter Ms. Soraya at 013-5330794.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,400.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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