Product Specialist
7 days ago
**Key Responsibilities**:
- **Product Expertise & Support**:
- Provide pre
- and post-sales technical support to customers and sales teams.
- Troubleshoot product issues and coordinate with technical or engineering teams as needed.
- **Training & Demonstration**:
- Conduct product demonstrations, installations, and user training for clients (laboratory technicians, clinicians, researchers).
- Prepare and deliver technical presentations at customer sites, workshops, or conferences.
- **Sales Support**:
- Assist sales representatives with product positioning and competitive differentiation.
- Participate in customer meetings to understand needs and propose tailored solutions.
- **Market Intelligence & Feedback**:
- Monitor industry trends, competitor products, and customer feedback.
- Communicate customer insights to the product development and marketing teams.
- **Regulatory & Compliance**:
- Ensure all activities comply with industry regulations and internal quality standards.
- Maintain up-to-date knowledge of relevant clinical and laboratory regulatory frameworks (e.g., ISO, FDA, CE).
**Requirements**:
- **Education**:
- Bachelor’s degree in Biomedical Science, Life Sciences, Biotechnology, Clinical Laboratory Science, or related field.
- **Experience**:
- 2+ years of experience in a clinical/laboratory setting or in a product support/marketing role in the healthcare or life sciences industry.
- **Skills**:
- Strong knowledge of laboratory workflows, diagnostic instruments, or clinical procedures.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively across departments.
- Willingness to travel for client visits, trainings, or industry events.
**Job Type**: Permanent
Pay: RM2,800.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
**Language**:
- Chinese (required)
- English (required)
Work Location: In person
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