Customer Service Executive

2 days ago


Kuala Lumpur, Malaysia Elite's Crib Online Ventures Full time

Handle all social media interactions including:

- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment

Requirement:
Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.

2. Capable of handling 2 to 3 concurrent chat when doing support.

3. Understanding of Social Media Marketing is a plus point.

4. Ability to work independently and with initiative.

5. Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.

6. Ability to work rotating shifts (including weekends and public holidays)

**KEY SKILLS: Good Communication Skills, Typing Skills, English and Bahasa**

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)



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