Customer Relation Executive
1 week ago
Solving customer complaints in professional manner.
- Manage and maintain good relationship with customers.
- Communicate and set up client appointments.
- Understand customer needs while sharing their feedback via CS Surveys.
- Monitor CS Surveys to achieve HQ KPIs.
- Ensure the exhibition space is clean and follows the specified conditions.
- Communicating with customers via WhatsApp about car booking.
- Manage customer booking cancellations.
- Update stock request and calculate customer down payment (deposit).
- Ensure showroom appointment reach KPI HQ.
- Create any event in PSOS for Sales Advisor to use in their apps.
- Create 5 cases in PCMan each month, update and solve case in PCMan.
- Make report on booking, CS and others related.
**Job Qualification**
- Diploma in Business Administration, Customer Service Management or related field.
- At least 1-3 years of experience in position of customer service.
- Good written and oral communication skills in English and Bahasa Malaysia.
- Proficient in using computers, related software and Microsoft Office Excel and Word.
- Knowledge of customer relationship management systems.
- High patience when dealing with customers.
- Ability to respect each customer.
- Quick and efficient problem solving skills.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM1,700.00 - RM2,300.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
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