Customer Service Executive
4 days ago
**JOB PURPOSE**
To provide efficient and quality service to all customers at all time.
**JOB DESCRIPTIONS**
- Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers
- To attend to customer bookings for import/ export shipment
- Coordinating with Operations and Sales to meet customers’ needs
- Update shipment milestones in Value+ system
- To handle daily import/ export activities
- Custom declaration and COR collection
- Attend to custom issue, if any
- To prepare and arrange for cargo submission
- To send pre-alert scan copy and manifest to overseas and to report to respective Customer Service personnel
- To undertake daily assignment from the Management
**JOB REQUIREMENTS**
- Knowledge in forwarding industry
- Minimum 1-2 years working experience in related field (forwarding/transportation/ freight industry)
- Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistic/ Transportation or equivalent
- Have good and positive attitude, detail-orientated, organized and able to prioritize tasks
- Good interpersonal and communication skills
- Able to work independently and in team & able to work under pressure in a fast-moving environment
- Proficiency in Microsoft Office
- Able to read, write and converse in English and Malay language
- Working location at KLIA FreeZone Cargo Office at Sepang, Selangor
**Job Types**: Full-time, Permanent
Pay: RM2,700.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
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