Customer Service Supervisor

7 days ago

Semenyih, Malaysia KIZSPORTS & GYM Full time

Job Description:

- Manage customer service team & ensure they comply to company policies & SOP.
- Assist Manager in training customer service staff to deliver effective customer service.
- Ensuring the entire facility is kept neat, clean, safe and fully operational at all time.
- Open and/or close the facility in accordance with the established procedures & checklists.
- Assist Manager in managing inventory.
- Managing cashier coverage, monitor & authenticating refunds and/or voids transaction.
- Guide and motivate customer service team towards achieving operation goal.
- Provide supervision & technical assistance to customer service team to attain organization goal.
- Attend to customer inquiries and feedback.
- Assist customers enquiry about organization’s products & services.
- Assist Manager in logistics & event arrangement for the outlet.
- Ensuring sufficient manpower at the outlet to ease the daily operations.
- Any other duties and responsibilities as assigned by Management from time to time.

Job Requirement:

- At least 3 years of experience in the customer service/entertainment industry.
- Possess minimum education - SPM/Diploma.
- People person and passionate in working with children.
- Ability to work with all levels of management and good teamwork among colleagues.
- Full-time employment - in charge of Eco Hill Semenyih outlet.

**Job Types**: Full-time, Contract

**Salary**: RM2,000.00 - RM3,000.00 per month (Will be negotiate based on work experiences, qualification, skills and knowledge)

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Others

**Job Types**: Full-time, Contract

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Rotational shift

Application Question(s):

- If you being selected to join us, what is your expected date able to join?
- Where is your current resident of stay?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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