Mandarin / English Gaming Support Agent

14 hours ago

Kuala Lumpur, Malaysia 5CA Full time

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase - and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. **About you**: - You are ok with starting in a **fixed-term position for temporary peak work** that has a possibility to be extended further. - You speak **Mandarin **at a native or advanced level (**minimum C1**) and **English **at an intermediate level **(minimum B2).**: - You have in-depth gaming knowledge and love anything related to video games. - You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop. - You are a fast learner, take initiative and excel at troubleshooting. - You have a dedicated quiet workspace located within your residence. - (Optional) Experience in a Customer service environment is a plus. **Technical requirements**: - A minimum internet speed of **10** Mb/s **download, **10** Mb/s** upload with** < 200ms latency**, internationally. - A minimum of **8 GB RAM**: - A 64-bit version of **Windows 10** or newer, or **macOS** **10.11** or newer - An **Intel Core i5-8260U** or better/similar. - An **AMD 7870 Graphics** **card** or better/similar. - 2 monitors - A smartphone usable for two-factor authentication that runs at least: - **Android 8.0** or newer - **Apple iOS 15.0** or newer **We offer**: - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc. - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few **About 5CA**: We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

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