IT Helpdesk Support

Position : IT Helpdesk Support Basic Salary : RM 2,800 - RM 3,400 + Allowances Location : Bangsar South Working Day : Mon - Fri Working Hours : 9am - 6pm **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing the symptoms. - You will follow...

Job DescriptionIT Helpdesk Support (Infrastructure and Operation)Duties and Responsibilities:IT Infrastructure monitoring:· System Up Time monitoring.· Monitor servers to ensure optimal performance, security, and reliability.· Monitor firewalls uptime and traffic to protect the network and systems.· Manage cloud environments to ensure seamless operation...

**Main purpose of the role**: Key Deliverables/KPIs: - SOP Creation & maintenance - SLA for ticketing - IT Asset Inventory List - Desktop Support (Staff & FC) **Responsibilities**: - 1st level of IT support. Be the main contact for user issue to troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an...

We are seeking a dynamic and experienced IT Helpdesk Team Lead to join as a contractor to our growing team in the Information Technology and Services industry. This role is pivotal in ensuring that our IT support team delivers exceptional service and support to our clients and internal teams. The IT Helpdesk Team Lead will be responsible for overseeing the...

We are seeking for5 dedicated and enthusiastic IT Helpdesk L1 professionals to join our dynamic team on fixed term contract. As a first line of support, you will be instrumental in providing top-notch technical assistance to our clients and employees. This role is perfect for someone who has a passion for technology and a commitment to customer service. Your...

**Role and Responsibilities** - Responding to support tickets and providing L1 Support to end-users - Maintain configuration set by consultants across all markets - Troubleshoot and resolve issues - Prepare reports - Data Management tasks - Implementing changes to crystal report layouts - Maintain knowledgebase - Delivering training to end-users across the...

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.Responsibilities:Identify and diagnose issues and problemsSupport problem identificationAdvise users on appropriate course of actionMonitor Issues from start to...

**Responsibilities**: - Assist in Service Delivery Operations: _**Provide support**_ to the broker service delivery engineer in managing daily operations, ensuring tasks are completed accurately and timely _**under supervision.**_ - Support Client Communication: _**Help prepare responses**_ to client and broker inquiries, and assist the engineer in...

Role SummaryThe role provides first-level HR support to employees across multiple business units across countries. This role ensures efficient and accurate handling of HR inquiries while delivering a consistent employee experience aligned with service-level standards.1. First-Level HR SupportAct as the primary point of contact for HR-related inquiries across...

Company Description Sutherland is seeking a reliable and detail-oriented person to join us as Lead - GTI Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Job Description**: In this role, you...