Wfh Customer Service
4 days ago
**Requirements**
Role: Customer Service
- Interpreter (Mandarin / Cantonese & English)
Work Type: Fully Remote (WFH)
**Start Date: 27th August or 17th September 2025**
What We Offer: Basic Salary: RM 4,700
Internet Allowance: RM 100
KPI Incentive: RM 500 ️
Language Allowance: RM 200️
Complete Desktop Setup (CPU + 2 Monitors + Keyboard + Backdrop provided) - Collected at Q Sentral, KL
Working Hours (Shift Basis): Start: Between 8:00 PM - 10:00 PM and End: Between 5:00 AM - 7:00 AM
- SPM or any secondary school education qualification is acceptable with at least 6 months of Customer Service experience.
- Able to read, write, and speak fluently and spontaneously in Mandarin or Cantonese and English.
- IT's WFH opportunity, anyone having good internet facility along with proper space can apply
**Responsibility**
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
**Benefits**
- 100% permanent work-from-home
- the company will provide a complete desktop setup, which includes two monitors, a CPU, keyboard, and a backdrop as part of the system equipment.
- The equipment will be handed over on the date of joining (Q Sentral, Kuala Lumpur)
**Additional Benefits**
- Staff Activities
- Training Provided
- Allowance Provided
- 5 Working Days
**Job Types**: Full-time, Fresh graduate
Pay: RM4,500.00 - RM5,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (required)
Work Location: Remote
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