Wfh Customer Service

4 days ago


Remote, Malaysia Mango Global Full time

**Requirements**

Role: Customer Service
- Interpreter (Mandarin / Cantonese & English)

Work Type: Fully Remote (WFH)

**Start Date: 27th August or 17th September 2025**

What We Offer: Basic Salary: RM 4,700

Internet Allowance: RM 100

KPI Incentive: RM 500 ️

Language Allowance: RM 200️

Complete Desktop Setup (CPU + 2 Monitors + Keyboard + Backdrop provided) - Collected at Q Sentral, KL

Working Hours (Shift Basis): Start: Between 8:00 PM - 10:00 PM and End: Between 5:00 AM - 7:00 AM
- SPM or any secondary school education qualification is acceptable with at least 6 months of Customer Service experience.
- Able to read, write, and speak fluently and spontaneously in Mandarin or Cantonese and English.
- IT's WFH opportunity, anyone having good internet facility along with proper space can apply

**Responsibility**
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.

**Benefits**
- 100% permanent work-from-home
- the company will provide a complete desktop setup, which includes two monitors, a CPU, keyboard, and a backdrop as part of the system equipment.
- The equipment will be handed over on the date of joining (Q Sentral, Kuala Lumpur)

**Additional Benefits**
- Staff Activities
- Training Provided
- Allowance Provided
- 5 Working Days

**Job Types**: Full-time, Fresh graduate

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: Remote



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