Collection Agent
2 days ago
Collection Agent (MNC)
6months - 1 year contract basis
Hybrid work mode (2days in office and 3 days work in home)
3pm - 12 mid night
Georgetown, Penang
Must have bachelor degree
- Enforce company policies on payments, cancellations, and service suspensions/terminations.
- Handle and resolve customer disputes.
- Ensure all activities comply with internal controls and processes.
- Perform account reconciliations as needed.
- Escalate debt issues to the account manager or line manager when required.
- Work with order management, customer service, sales, and finance teams to resolve queries and disputes on time.
- Provide customer support on refunds, payment discrepancies, statements of accounts, tax forms, and payment history.
- Record and report customer account status through reviews, notes, and stakeholder meetings.
Requirement
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
**Job Type**: Contract
Contract length: 6 months
Pay: RM5,000.00 - RM6,000.00 per month
Application Question(s):
- what is your expected salary and notice period?
- Are you willing to work for EMEA hours (3pm -12mid night)?
- Are you willing to work for 6months contract?
Work Location: In person
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