Front Office Assistant

9 hours ago

George Town, Malaysia Hotel Neo+ Penang Full time

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. We'd like to meet you if you have a knack for customer service and work experience in the hotel industry. Ultimately, you will help create a pleasant and memorable stay for our guests.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

*Skills*
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experiences with hotel reservations software, like VHP and Room Key PMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Job Types: Full-time Benefits:
Schedule:

- 8 hour shift

*Rotational shift

**Education**:

- High school or equivalent

(preferred) Experience:

- Hotel experience: 1 year (preferred)

Work Location: Penang

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM1,151.00 - RM1,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:

- Overtime pay
COVID-19 considerations:
All guests are required to wear a mask, common surfaces are sanitized regularly, vaccination requirements

**Education**:

- STM/STPM (preferred)
**Experience**:

- Office Assistant: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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