Operations & Risk Control Manager (Bc)

7 days ago


Damansara, Malaysia Stingray Creation Sdn. Bhd. Full time

**Job Summary**

We are looking for an Operations & Risk Control Manager to oversee daily platform operations and manage real-time risk monitoring. This role ensures smooth system performance, stable transaction flows, and proper handling of risk-related cases.

**Key Responsibilities**
- Manage day-to-day platform operations, including account handling, payment flows, and back-office configurations.
- Monitor live dashboards for issues such as wallet delays, PSP route failures, unusual login spikes, or abnormal turnover behaviour.
- Conduct risk checks on suspicious cases, including device matching, multi-account indicators, velocity patterns, and KYC irregularities.
- Review transaction and gameplay behaviour flagged by rule-engine triggers or risk alerts and escalate when needed.
- Work with Product, Promo, and CS teams to ensure events, bonus setups, and feature releases follow risk guidelines.
- Optimise SOPs for incident handling, fraud prevention, and operational workflows.
- Prepare concise reports on operational performance, risk findings, and user behaviour trends.

**Requirements**:

- Mandarin proficiency would be preferred.
- 3+ years of experience in operations, risk control, fraud monitoring, or platform-based environments.
- Familiar with behavioral analysis, payment routing logic, and monitoring tools.
- Strong analytical thinking, attention to detail, and the ability to detect unusual activity patterns.
- Required travel or relocation.
- Good communication skills and ability to collaborate with cross-functional teams.

Pay: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person


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