Guest Service Assistant

1 week ago

Kuala Lumpur, Malaysia Travelodge City Centre Full time

**Responsibilities**
- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understands and adheres to proper credit, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Processes guest check-outs.
- Performs cashier-related functions like posting charges to guest accounts, raising paid out's
- Works closely with the housekeeping department in the keeping room status reports up to date
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, etc.
- Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the Duty Manager
- Maintains the cleanliness and neatness of the front desk area.

**Requirements and Qualifications**
i Diploma in hospitality or service related discipline

iii Ability to remain calm whilst under pressure

iv Commitment to delivering a high level of customer service

v Excellent grooming standards and professional deposition

vi Ability to work on your own and as part of a team

vii Competent level of IT proficiency

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Meal allowance

Schedule:

- Holidays
- Monday to Friday
- On call
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus

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