Customer Service Executive

1 week ago

Bukit Bintang, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

**Company Information**

Business Nature: Financial Services (Investment & Wealth management)

Location: SOHO office
- Resolve various business inquiries, consultations, and acceptance through online, telephone, and other means；
- Responsible for promoting the entire process of customer complaint cases until they are closed loop；
- Daily routine outbound call follow-up that meets regulatory requirements；
- Assist the customer service team in optimizing processes, establishing multi-channel service models, and improving service quality；
- Complete other tasks assigned by superiors

**Job requirements：**
- Bachelor's degree or above in finance or related field；
- Having 5 years or more of customer service experience in the financial industry；
- Have a relatively comprehensive understanding of the financial industry, and be familiar with financial products such as Private Equity/Public Offering of Fund ,and related operational work;
- Having infectious language expression ability and good insight ability, able to quickly locate customer needs；
- Ability to follow up, communicate, and solve difficult problems, effectively manage customer expectations and maximize customer satisfaction；
- With domestic fund industry qualification certificates, HKSI industry qualification examination qualification certificates, or FP certification issued by MAS；
- Fluent in English listening, speaking, reading, and writing is preferred

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 3 years (preferred)
- Financial Institution: 3 years (preferred)

**Language**:

- Mandarin (preferred)

**Location**:

- Bukit Bintang (preferred)

Application Deadline: 03/31/2025

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