Airlines Customer Specialist

2 weeks ago

George Town, Malaysia Career Search Full time

**Location**: Livingston Tower, Penang, Malaysia (Office-based)
- **Working Hours**:Monday - Friday, 9AM-6PM MYT (5 working days, including Public Holiday, Subject to change)

**Key Responsibilities**:

- CSS represents the brand, the culture, and values of our clients
- How you convey will be how our client is perceived by the customers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Handle customer’s concerns positively and professionally
- Interact, support, receive feedback/issue report with or for customers

**CSS’s Specific Responsibilities and Accountabilities**
- Providing solutions to travel or tour agencies, in ticket reservation, exchange or refund
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
- Pro-active support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessary
- Works with other team members in identifying better ways in providing better customer support
- Maintains and improves quality of service by giving recommendations
- Keeps job knowledge up to date by attending upskill training to improve skill
- Meet all key performance indicators set by the company and client
- Adhere to the policies set by the company.

**Core Competencies & Proficiencies Levels**
- Japanese: Native - Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language
- English: Intermediate - Ability to converse, read and write effectively in English is an added advantage
- Ability to multitask, detailed oriented and possess good problem-solving skills
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
- Passionate in helping to resolve customer issues / queries and complaint handling
- A team player who thrives in a fast paced, dynamic environment
- A self-starter who is able to work independently and under mínimal supervision
- Able to determine the problem/sentiment of each interaction and responds professionally
- Communicating with customers through all channels (phone, social media, digital, chat, etc.)

**Minimum Skills Required**:

- Strong decision-making and analytical skills are due to the nature of the program.
- Preference for applicants with industry or sales/telemarketing experience, but qualified freshers may still be considered.
- Flexible, adaptable to changes, and willing to be upskilled to other functions.
- Good time management and ability to work under pressure while meeting set goals.
- Confident in handling complex situations and able to communicate clearly.
- Ability to multitask and learn quickly.

**Job Types**: Full-time, Fresh graduate

Pay: From RM7,900.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- 1. Do your passport still valid. If yes, when your passport expired date?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)

Work Location: In person

  • Customer Success Specialist for Airline

    1 week ago

    George Town, Malaysia Teleperformance Malaysia Full time

    Job Code: ID-SIA-CSS-KR-001 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** We are looking for Native Korean! - CSS represents the brand, the culture, and values of our clients - How you convey will be how our client is perceived by the customers - Maintaining a positive,...

  • Airlines Customer Specialist

    3 days ago

    George Town, Penang, Malaysia Career Search Full time 94,800 - 120,000 per year

    Location: Livingston Tower, Penang, Malaysia (Office-based)Working Hours: Monday - Friday, 9AM-6PM MYT (5 working days, including Public Holiday, Subject to change)Key Responsibilities:CSS represents the brand, the culture, and values of our clientsHow you convey will be how our client is perceived by the customersMaintaining a positive, empathetic, and...

  • Customer Service Specialist

    1 day ago

    George Town, Malaysia TELEPERFORMANCE MALAYSIA SDN. BHD. Full time

    Airline Project : Customer Service Specialist (English & Cantonese speaking) - Location: Georgetown - Livingston tower - Operations Hours: Monday - Friday, 9am to 6pm (including 1hr meal time) - Start Date: 14th April 2025 - Salary: Basic package up to RM 3,700+ language allowance RM 300 + monthly performance bonus up to RM 300 - Job Responsibilities: Level...

  • Executive, Reservation

    5 days ago

    George Town, Malaysia Teleport Full time

    **The Cargo Sales Support & Reservations Executive will be based in Penang with a 1-year contract, plays a key role in supporting Turkish Airline’s daily sales activities, rate management, and booking operations. The role ensures timely and accurate handling of customer enquiries, reservations, and partner airline coordination to deliver efficient cargo...

  • Customer Service Specialist

    1 week ago

    George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST MANDARIN LOCATION: Georgetown,Penang Salary Up to: RM3,500 - RM4000 Working Hour: 24/7 Rotational shift Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree or at least Diploma or equivalent in any...

  • Customer Service Specialist

    5 days ago

    George Town, Malaysia Dorkei Kualiti (M) Sdn Bhd Full time

    Job Title: Customer Service Specialist Company Background: Dorkei Kualiti (M) Sdn Bhd is a leading supplier of high-quality mould base and hot runner systems. With our expertise and commitment to excellence, we have built a strong reputation in the industry for delivering superior products and exceptional customer service. As we continue to expand our...

  • Customer Success Specialist

    1 day ago

    George Town, Malaysia Informa Tech Full time

    **Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

  • Customer Success Specialist

    2 weeks ago

    George Town, Malaysia Informa Tech Full time

    **Company Description**: - Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to decision-makers in the technology marketplace, leveraging over 100 recognised brands...

  • Customer Success Specialist

    1 week ago

    George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    URGENT HIRING - CUSTOMER SERVICE SPECIALIST- MANDARIN SPEAKER FRESH GRADUATE WELCOME TO APPLY Job Title: Customer Service Specialist -Mandarin Speaker Location: Georgetown, Pulau Pinang. Working hours: 24/7 rotational shift 5 working days Salary up to RM4,200 Language: Must be able to read,write and speak in English and Mandarin Fresh graduates are...

  • Customer Success Specialist

    1 week ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...