Online Customer Service Executives

2 days ago

Johor Bahru, Malaysia Skintect Resonance Sdn Bhd Full time

We are looking for E-Commerce Executives for wellness apparel products.

Skintect® is a team that provides wellness apparel and clothing OEM / treatment using our Patented Fusion Resonance technology.

Our goal is to bring wellness and healthier body to everyone by just wearing our apparel products.

If you are passionate about the wellness and wants to make a change in the world today, join us

**Role Description**

The e-commerce seller is responsible for managing online sales through various platforms, ensuring a seamless customer experience, and optimizing revenue opportunities**.**

**Role Responsibilities**

1. **Product Listing and Management**:

- Upload new products to the e-commerce platform(s) with detailed descriptions, images, and pricing.
- Monitor and update existing product listings to ensure accuracy and relevance.
- Optimize product listings for search engines (SEO) to improve visibility.

2. **Order Processing and Fulfillment**:

- Process customer orders promptly and accurately.
- Coordinate with warehouses to ensure timely delivery.
- Handle returns and exchanges efficiently, ensuring customers’ satisfaction.

3. **Customer Service**:

- Respond to customer inquiries and resolve issues promptly.
- Maintain a high level of customer service and professionalism.
- Monitor customer reviews and feedback, taking necessary actions to address concerns.

4. **Sales and Marketing**:

- Develop and execute strategies to drive sales and meet revenue targets.
- Analyse sales data and trends to identify opportunities for growth.

5. **Marketplace Management**:

- Manage relationships with e-commerce platforms (e.g., Facebook, Shopee, Lazada) and third-party sellers.
- Stay updated on marketplace policies and guidelines to ensure compliance.

6. **Performance Tracking and Reporting**:

- Track key performance metrics (e.g., sales conversion rates, average order value).
- Generate regular reports on sales performance and trends.
- Use data insights to make informed decisions and adjustments to strategy.

**Role Requirements**
- No experience needed. Fresh graduates are welcomed to apply.
- Proven experience as an e-commerce seller or in a similar role preferred.
- Familiarity with digital marketing tactics and e-commerce trends.
- Strong understanding of online marketing strategies and SEO principles.
- Excellent communication skills and customer service orientation.
- Analytical mindset with the ability to interpret sales data and trends.
- Malaysian who can communicate and write in Mandarin preferred to handle Chinese FB pages and liaise with Chinese speaking business associates.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)
- Chinese (preferred)

**Location**:

- Johor Bahru (preferred)

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