Executive, Refunds

2 days ago

Kuala Lumpur, Malaysia Malaysia Airline Full time

**Job Title**:
Executive, Refunds

**Reports To**:
Senior Executive, Refunds

**Role Purpose**:
Ensure refund processing are done on timely manner as per agreed SLA.

**Key Accountability**:

- Ensure Station compliance to upload all Refunds document via MH Refund portal.
- To update refund processing status monthly for preparation of monthly report.
- To assist on any ad-hoc task assign by superior.
- Undertake additional responsibilities to support / replace other team member roles if required.

**Qualifications & Working Experience**:
Diploma or Degree in Accounting/ Finance and/ or professional qualification (ACCA, ICAEW, CPA, MIA, etc.) with 0-2 years experience in Accounting and/ or Finance.

**Skills & Knowledge**:

- Possess in-depth understanding of accounting principles and practices.
- Verse with ERP and other business / accounting tools.
- Posses good knowledge of Word processing, spreadsheet and presentation tools (Word / Excel / Power point).
- Understand his / her role in the team and how it impacts the overall outcome of the process.
- Provide day to day guidance and help to officers in the team.
- Industry Knowledge: Need Industry knowledge of aviation industry or knowledge of the job role.

**Key Challenges**:

- Managing the refund volumes.
- To handle dispute/queries raised by BU's.

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