Operations Manager/assistant Operations Manager
7 days ago
**About Us**: We are a modern restaurant focusing on delivering the finest dining experience to our customer. Specialises in common but popular western and local dishes with a modern twist.
**Job Summary**:
**Key Responsibilities**:
- Manage overall operations including kitchen, front-of-house (FOH), and service workflows.
- Ensure FOH areas (dining area, restrooms, counters) maintain top-tier cleanliness and ambiance.
- Supervise, train, and motivate team members to uphold service standards.
- Oversee inventory control, vendor management, and procurement efficiency.
- Enforce hygiene, sanitation, and safety protocols across all touchpoints.
- Monitor daily sales, optimize food and manpower costs, and maximize profit margins.
- Resolve customer complaints swiftly and ensure a high level of satisfaction.
- Ensure strict adherence to SOPs, including food prep, service standards, and waste reduction.
- Prepare staff rosters, reduce overtime, and ensure effective manpower deployment.
- Collaborate with marketing and owners to support promotions and community engagement.
- Lead performance appraisals and continuous staff development efforts.
**Required Skills and Qualifications**:
- Diploma/Bachelor’s in Hospitality Management, Business, or related field.
- 3-5 years in F&B operations, with at least 2 years in a managerial role.
- Strong leadership and people management abilities.
- Detail-oriented with a passion for hygiene, presentation, and food quality.
- Financial acumen in managing food costs, labour costs, and wastage.
- Proficient in POS systems, inventory software, and basic reporting tools.
- Exceptional communication, conflict resolution, and multitasking skills.
**Job Types**: Full-time, Permanent
Pay: RM5,000.00 - RM9,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your leadership style?
**Experience**:
- team development exposure: 3 years (preferred)
- fast-paced environment: 3 years (required)
Application Deadline: 05/31/2025
Expected Start Date: 06/01/2025
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