Front Office Assistant

23 hours ago

Kuala Lumpur, Malaysia ANSA HOTEL KL SDN BHD Full time

Deliver the basic standards and provide exceptional guest service at all times. - To greet all guests in a service orientated manner. - Maintain positive guests and colleagues interaction with good working relationships. - Meet and greet all guests and assist with registrations. - Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. - Verify arrival and departure details and arrange luggage handling and transportation and other services requested by guests. - Register hotel's guests in accordance with Front Office policies and procedures. - Understand rate structure and promotional rates available. - Be familiar with the hotel’s products and services and policies. - Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. - Provide excellent service to internal customers as appropriate. - To update and maintain efficiently the current room status and to inform the Superiors, should their attention are needed. - Prepare welcome cards and keys for arrival FIT guests. - Work closely with other Front Office personnel in a supportive and flexible manner; focus on the overall success of the hotel and the satisfaction of hotel guests. - Constantly check on all forms of correspondences, such as messages/mails/ parcels are promptly delivered. - Ensure that guest history records are accurately maintained and all repeat guests are pre-registered. - Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through. - Maintain sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary. - Ensure the strictly control of room keys. - Report “Lost and Found” items.
ANSA Hotel KL Sdn Bhd is a 4 Star City Hotel located at the heart of Bukit Bintang, a subsidiary hotel of Berjaya Hotel Resorts. We are located just opposite of Grand Millenium Hotel and beside Lot 10 and Fahrenheit 88. It is easily accessible by Bukit Bintang MRT station, Bukit Bintang Monorial Station and free Rapid buses. Shopping center is within walking distance like Pavilion, Lot 10, Fahrenheit 88 and Sg Wang Plaza. Our hotel has its own retail outlet inside the building and also in front of our hotel where you can easily find 24 hours convenient store like 7-Eleven, Starbucks Cafe, Juicy outlet, Soloists Hair Salon, Caring Pharmacy and more eateries outlet located at ANSAwalk.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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