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Business Operations Director
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**Responsibilities**: - Operations Management - Represents **Lam Research International Sdn. Bhd**. (**LRISB**) to review and approve all commercial agreements with customers and suppliers. - Responsible for all sales transactions process through LRISB, ensure all sales documents are in accordance with agreed conditions between Lam Research and customers. - Deliver Lam Research’ s **International Headquarter (IHQ)** financial and operations commitments. - Team Leadership and Development - Provide strong leadership, guidance, and mentorship to a diverse team of professionals, fostering a collaborative and high-performance culture. - Promote a safe and inclusive work environment, encouraging employee engagement, professional growth, and teamwork. - Lead **Global Customer Operations (GCO)** team based in Malaysia. Support respective functional managers (based out of Malaysia) to oversee their teams’ welfare, skill development, and operational needs to meet their business objectives. Collaborate with stakeholders on GCO (Malaysia) team growth plan, and initiatives to optimize operational efficiency in overall GCO. - Represents IHQ in all Lam Manufacturing Malaysia site related matters (e.g. employee events, safety, etc.), cascade critical information. Drive inclusion and acculturation of new employees. - Financial Management - Oversee the GCO team’s financials, including budgeting, forecasting, and financial analysis. - Stakeholder Management - Build and maintain strong relationships with key stakeholders - Finance, HR, Sales, Manufacturing, etc. - Represent the company in industry events, conference, and other forums to enhance its visibility and reputation. **Minimum Qualifications** - Bachelor’s degree in Engineering or equivalent. - 15 years in the Sales and Operations in the semiconductor industry, with >10 years in sales/business operations management role. - Experience including working in a global company with multiple international locations including headquarters that is based in United States of America. - Possesses people and organization skills to manage priorities, resolve conflicts, guide team to carry out multiple and intricate tasks. - Has experience in development of business systems to track, manage, benchmark report financial and operations indices across global organizations. **Preferred Qualifications** - Strong business skills and effective understanding of financial and operations systems. - Understand the sales/customer management and the associated business processes. - Strong inter-personal, communication and business partnering skills. - Demonstrates strong ability to liaison with many levels of people, with skill, tact and diplomacy. - Ability to **influence** and get things done through others is of paramount importance. - Must be able to collaborate and build positive relationships with other teams within Global Customer Operations and across Lam Research to effectively make recommendations, implement process improvements, etc. - Strong leader, with initiative and effective decision-making skills. Demonstrates a high level of professionalism, commitment, and resilience to multi-task. Must adapt to changes in a dynamic and fast paced business environment, - Detail oriented with a keen sense of business acumen, curiosity. Strong thought-process to work through problem-solving. Analytical, continuous learner, creative thinker, and a change agent. **Our Commitment** We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. **We Look Forward to Your Application
